Customer Support -- Problem Report Form

Check out the "Owner"
information survey

If you're have experienced a problem at one of our resorts, please fill out and submit the following problem report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Problem Report Form

When you submit your problem report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our customer support department, the resolution of the problem will be assigned to an appropriate person. Periodically we will post notices regarding problems reported by our customers in the Known Problems section of this page, and tips on the FAQ page.

Please be as specific as possible when describing the problem.

At which resort have you experienced a problem?

What department does your problem involve?
Other:

Please enter a brief one-line description of the problem:

(example: "Unit not clean upon arrival")

Leave a more lengthy comment, separating issues by number, if desired:

(example: "1., 2. ...")

Please provide us with the following information in case we need to contact you:

Name:    
Phone:   
E-mail:

We may need to contact you for more information.

Known Problems

The following is a list of known problems with our resorts; we are working to correct them as soon as possible.

	Calini Beach Club - None.
	Gulf Tides of Longboat Key - None.
	Little Gull Cottages - None.
	Longboat Bay Club - None.
	Siesta Sands Beach Resort - None.
	The Beach Club @ St. Augustine - None.

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Last updated by Ron - 04:21 PM